•  How to log-in to your account

From within an MTNL HotSpot service location, launch your Internet browser. Your browser will automatically bring up a log-in screen. Enter your User Name and Password and click Login. Remember that your User Name and Password are case sensitive.

Once you have successfully logged in, you will see the welcome page with your account information. At this point, you can connect to other resources and sites on the Internet.

•  How to log-out of your account

If you have a pop-up blocker software program installed on your computer or you accidently closed your logout window ,then you will need to log off using the following URL: http://wifine.mtnl.net.in/Subscriberv3/logoff.aspx .
Please bookmark this URL so you will be able to successfully log-off after each session.
If you do not have a pop-up blocker software program installed, you will see your Account Status window once you have successfully logged in. This page has a logout button. When you are ready to leave the HotSpot network, simply click Logout in the pop up window.

•  Once I log onto the WiFi Service, what do I do next?

After you log on to the WiFi Service, just launch your browser and start surfing.

•  Can I save my time for later use?

Yes, you may save time for later use, provided you logout when you are ready to leave.

Your Account status window gives you details of the time allowed for your Plan, the time you are online, balance time and the date when your plan expires.

•  If I close the Account Session Status page, will I lose my connection?

No. When you close the session status page, the page will close but you will not be logged off the WiFi Service. But your plans are metered and your time may get elapsed.

We recommend that you do not close this window.

•  How can I tell how many minutes I've used?

The Account Status page that is displayed as soon as you login to the hotspot will display the length of your current session, inlcluding the time you logged in..

•  What kind of speed can I expect from the WiFi Service?

Depending on a number of factors, the speed between your computer and the web site you are surfing can be up to 2Mbps

•  When does my online time begin and end?

For any plan, your online time begins immediately after you login. If you do not log out of the service during your time frame, the clock does not stop. But if you do logout and have still a few minutes left, you may re-use the account before the plan validity period expires.

•  How do I purchase additional time?

To purchase additional time, you need to purchase a new coupon at an MTNL Hotspot/Reseller outlet. Alternatively, purchase online and pay by credit card.

•  I am not an MTNL customer , can I use the MTNL WiFi Service?

Absolutely! One of the benefits of the WiFi Service is that you don't need to be an MTNL customer. Anyone with a laptop, a NIC, access to a Hot Spot location and a credit card can use the service in the MTNL Hotspot by purchasing a plan. The 24 Hour option is perfect for business travellers. To purchase the MTNL service, simply visit a Hot Spot location in your area, and visit the ordering page at http://wifine.mtnl.net.in

•  Where do I go for help while I'm in the Hot Spot?

Each Hot Spot location has a WiFi Brochure available. If you cannot find the answer to your questions in that brochure and you have not found the answer to your question on this web site, contact the Hotspot administrator or MTNL Helpdesk .

•  I lost/forgot my User Name or password, what do I do?

If you have lost or forgotten your User Name or password, submit an online request from the login page or contact to 23329471

•  My User Name/Password does not work, what should I do?
There are several items you can check if your User Name and/or Password does not work:

• User Names and Passwords are case sensitive. Make sure the CAPS Lock key is not turned-on on your keyboard. Re-enter your User Name and Password.
  
• Ensure your computer has a connection with the Hot Spot.
  

•  How does billing work?

You can purchase MTNL coupons at any MTNL Wifine Hotspot location. No pre-registration is necessary.

Service is purchased as contiguous blocks of time. Billing is performed on a "count-down" basis like a common parking meter. The meter time starts when you login for the first time.

•  How do I log out of the MTNL Wifine account ?

When you login, a small window should appear that will have your account status information and a button to allow you to logout. The window may appear behind your other windows, so you may have to look for it.

Without using the logout window, If you don't send any information from your computer, you should be logged off automatically after about 30 minutes. Your plan balance hours get depleted if you do not logout once you are finished.